14th of October, 2025
We’ve simplified voicemail in the software by introducing a single Voicemail tab on the web dialer with searchable lists, playable audio, transcriptions, and one-click follow-ups.
What’s new
- Voicemail with two tabs:
- For me: voicemails that were calling you.
- All: every voicemail in the account (admin/permission-based).
- Search (from any tab):
- Search by phone number.
- Rich voicemail cards:
- Contact name (when known) and phone number.
- Source (workflow, dialed number, and/or assigned user—when available).
- Timestamp, duration, playback, and transcription.
- Quick actions: Call back, Send SMS, Open contact profile.
How to use
- Open the Dialer in your account from the top right and click on Voicemail.
- Start on For me to see messages that were calling you.
- Click a voicemail to play audio and read the transcription.
- Use Call or SMS to respond instantly, or open the contact for more context.
- Use the search bar to find by number.
Notes for admins
Access to
All
tab is permission-based.Transcriptions are generated only if enabled; advise users to play the audio if wording is unclear. Feature is available via Labs. Available only on web right now. Mobile app support coming soon.
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